You’ve completed the installation and arrived at your destination, but your eSIM doesn’t seem to be working? No worries! Let’s run five quick checks to ensure everything is set up correctly.

1 Enable the eSIM Line

Go to Settings > Cellular > Select your eSIM line > Enable This Line > Toggle it ON.

Screenshot of iOS settings showing how to enable an eSIM line.

2 Check the ICCID of the eSIM installed on the device

Go to Settings > General > About > Scroll down. Ensure the ICCID on your device matches the one you received.

Screenshot of iOS settings showing where to find the ICCID number.

3 Check network settings

Go to Settings > Cellular > Select your eSIM line > Network Selection > Toggle “Automatic” OFF > Select your network.

Screenshot of iOS settings for manual network selection.

4 Set the correct APN

Go to Settings > Cellular > Select your eSIM line > Cellular Data Network > Set the APN to globaldata (all in lowercase).

Screenshot of iOS settings showing where to set the APN.

5 Turn on Data Roaming

Go to Settings > Cellular > Select your eSIM line > Data Roaming > Toggle ON.

Screenshot of iOS settings showing how to enable data roaming.

Once this is done, restart your device to allow the network to be reconfigured.