You’ve completed the installation and arrived at your destination, but your eSIM doesn’t seem to be working? No worries! Let’s run five quick checks to ensure everything is set up correctly.

1 Enable the eSIM Line

Go to Settings > Connections > SIM manager > Toggle ON the slider for your eSIM line. For your Physical SIM, make sure to toggle it OFF to avoid any conflicts.

Screenshot of Samsung settings showing how to enable an eSIM line.

2 Check the ICCID of the eSIM installed on the device

Go to Settings > Connections > Mobile networks > Select your eSIM line. Make sure the ICCID displayed on your device matches the one you received.

Screenshot of Samsung settings showing where to find the ICCID number.

3 Check network settings

Go to Settings > Connections > Mobile networks > Network operators > Toggle OFF Select automatically. Select our recommended network.

Screenshot of Samsung settings for manual network selection.

4 Set the correct APN

Settings > Connections > Mobile networks > Access Point Names > Select your eSIM line. In this example, the APN is set to globaldata.

Screenshot of Samsung settings showing where to set the APN.

5 Turn on Data Roaming

Settings > Connections > Mobile networks > Toggle the slider for Data roaming to ON.

Screenshot of Samsung settings showing how to enable data roaming.

Once this is done, restart your device to allow the network to be reconfigured.