eSIM Troubleshooting Guide

You’ve completed the installation and arrived at your destination, but your eSIM doesn’t seem to be working? No worries! Let’s run five quick checks to ensure everything is set up correctly.

1 Enable the eSIM Line

Go to Settings > Cellular > Select your eSIM line > Enable This Line > Toggle it ON.

Screenshot of iOS settings showing how to enable an eSIM line.

2 Check the ICCID of the eSIM installed on the device

Go to Settings > General > About > Scroll down. Ensure the ICCID on your device matches the one you received.

Screenshot of iOS settings showing where to find the ICCID number.

3 Check network settings

Go to Settings > Cellular > Select your eSIM line > Network Selection > Toggle “Automatic” OFF > Select your network.

Screenshot of iOS settings for manual network selection.

4 Set the correct APN

Go to Settings > Cellular > Select your eSIM line > Cellular Data Network > Set the APN to globaldata (all in lowercase).

Screenshot of iOS settings showing where to set the APN.

5 Turn on Data Roaming

Go to Settings > Cellular > Select your eSIM line > Data Roaming > Toggle ON.

Screenshot of iOS settings showing how to enable data roaming.

Once this is done, restart your device to allow the network to be reconfigured.